Join “Chief Customer Zealot” Jeanne Bliss to get your customers on the strategic agenda.

Drawing on her firsthand experience at top companies as diverse as Land’s End and Microsoft, Jeanne Bliss explains in this webcast why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships.

This session will provide leaders with the tools and information to begin to overcome organizational inertia and deliver a meaningful customer experience and corporate culture to sustain it.

You will learn:

What will drive action for customers inside the corporate machine
How to drive accountability across the functions
If you need a Chief Customer Officer to keep the action moving

You’ll get:

Diagnostics on why your customer efforts crash and burn
Reality-based tools
Metrics that WORK to drive customer profitability accountability
Accountability forums to drive the action
A chance to pick Jeanne’s brain

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