Contact Centre Business Continuance

Is your contact centre ready for an emergency?

In times of disaster or emergency, the ability to communicate with customers and constituents-without disruption-is critical. Yet many businesses and government agencies are unprepared. Cincom Synchrony's hosted contact centre model helps insulate organisations from losing their operations during an emergency or disaster.

With a hosted contact centre, employees can communicate outside of their primary workplace should it be rendered inoperable by emergency or disaster. For example, an evacuation might require employees to work from home, a hotel, a satellite office or cell phone. With Synchrony™, these employees can still communicate and maintain business even in the event of an emergency.

Because the Synchrony hosting centre is physically maintained outside of the emergency area, your contact centre application, data and communications can be accessible to these agents working remotely to service customers.

Not only does Synchrony greatly reduce business risk from emergency or disaster, it also provides scheduling flexibility for agents and call centre managers.  It's an ideal model for utilising temporary or permanent remote resources-in an emergency or just as a part of your daily contact centre operation.

Learn more about the Synchrony Hosted Contact Centre

Learn more about Agent Anywhere and Virtual Contact Centres

Learn more about the business continuity advantages of hosted Cincom Synchrony