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A Unified Desktop in the Contact Centre Lets Agents Focus on What’s Important – the Customer.Cincom Synchrony™ is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact centre. Synchrony streamlines handle times and improves service levels by giving agents immediate access to all relevant customer information - including underlying disparate applications. Inbound and outbound interaction management provides consistency across all touch points and enables comprehensive reporting and analytics for improved customer experience management. Synchrony helps organisations that position the contact centre as a strategic asset for delivering exceptional customer experiences and are:
Synchrony is highly acclaimed by technology experts for its unique unified agent desktop. In awarding Synchrony the prestigious Frost & Sullivan 2007 North American Product Differentiation Innovation Award, Strategic Analyst Michael DeSalles, simply stated, "Spend five minutes with Synchrony's agent desktop and you'll understand the value it brings to a contact centre." Read the full Frost & Sullivan 4-page report. With Cincom Synchrony driving your contact centre, you may share success just like these organisations:
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