Hosted and On-Premise Implementation Options

Cincom simplifies decision-making with our flexible implementation options. Whether you prefer a hosted contact centre or an on-premise solution, you benefit from the same award-winning desktop, analytics and reporting, and complete suite of contact centre functionality — regardless of how you choose to implement. This means you can begin using Synchrony in the hosted environment and then move to on-premise in the future without losing functionality or compromising your existing implementation.

Hosted Synchrony Contact Centre – The hosted model delivers compelling advantages for both large and small organisations including:

• Minimal capital outlay—pricing based on monthly fee per agent
• Requires limited internal IT resources
• Secure
• Fast deployment
• Scaleable
• 24/7 availability
• Virtual/remote agent support
• Business continuity/emergency preparedness
• Upgrades and maintenance managed at hosting centre

>>Want to learn more about the hosted model?
Read the Frost & Sullivan Report: The Hosted Model—Why It's Revolutionizing the Contact Centre Industry

>>Learn more about the Synchrony hosted contact centre options

On-premise Synchrony Contact Centre – The more traditional on-premise model provides ultimate control, flexibility and security. With an Enterprise License, you invest in the software, hardware and infrastructure to implement and maintain Synchrony, while Cincom stands behind you ready to support your internal requirements as needed. Plus, because of Synchrony's multi-tenant architecture, you can host any number of help desks, service centers, telemarketing or other groups or departments within your own organisation.

>>Learn more about Synchrony's architecture and technology.