Synchrony™ On-Demand Support

All Synchrony-hosted implementations begin with a guaranteed package of services called RightStart, which includes the setup of your core application for users and managers, expert instructions on Synchrony's functionality, solution testing and end-user training. Our installation team will work with your solution team to perform the following:

• Implementation — A Product Specialist and System Specialist will work with your user groups to determine how you will use Synchrony, and they will perform the following:
  
  - Define your business requirements and user requirements
  - Design and build one tenant and one set of campaign business rules and knowledge base
  - Route rules for the appropriate channels (phone, e-mail, chat, fax, self-service and self-help)
  -Develop a training plan for your end-users on the Synchrony desktop, knowledge manager, and standard reporting

• Configuration — A System Specialist will perform the following configuration tasks:
  
  - Campaign initialization and activation for one tenant, one campaign group, and one campaign
  - Configure one user per license, one user queue, and one schedule
  - Provide guidance to help with the creation of knowledge content such as: defining a knowledge resource tree, setting up problem/resolution processing, and adding FAQ capability and communication channel configuration for two of the following channels (phone, e-mail, chat, and fax) in a single user queue

Learn More

System Requirements — The Synchrony application has been certified and optimized for performance based on specific configurations in the client's infrastructure. Although the Synchrony hosted subscription solution only requires a PC, an Internet connection, and an analog phone at the client location there are still specific recommendations to ensure stability and performance. Read More. (PDF)