Cincom MiGuide™

Just-in-time Guidance to Increase Agent Productivity

Cincom MiGuide is a revolutionary technology that allows your business experts to easily build and maintain interactive call guides without the need for traditional programming. The call guides can be instantly deployed throughout your contact centre to lead your agents step-by-step in even the most complex customer-service situations.

Successful script creation must start with a solid, yet easy-to-use technology foundation. Cincom Knowledge Master® (CKM) is Cincom's technology platform for the delivery of business domain knowledge in the Call Centre industry.

Unlike other systems, Cincom MiGuide responds to the many challenges of today’s complex customer service environments by:

• Simplifying complexity
• Accelerating development
• Increasing agent productivity
• Maximising existing investments

For more information about using Cincom MiGuide in your call centre, please email us at info@cincom.com.