Milacron is a global leader in plastics processing and metalworking technology, helping manufacturers of everything from automobiles and appliances to milk jugs and toothbrushes.

As a company with a history of 100+ years, 30,000 machines in production, over 200,000 replacement parts, and numerous back-end systems that run the business, representatives in the call center were faced with a complex maze of tools and systems to get the right information for each customer call.

Milacron chose Cincom Synchrony for its powerful unified agent desktop that automatically presents customer information and history, as well as access to supporting systems and resources. In addition, Synchrony manages inbound interactions, and tracks and measures trends and performance in the call center.