Ways to Enhance Customer Experience Where It Matters - in the Contact Center

Cincinnati, OH -- March 4, 2009 -

On March 11, global software and services provider, Cincom Systems (http://www.cincom.com), delivers a webcast and demo addressing a topic that hits home with most organizations: customer defections.

Cincom’s assertion? The best way to enhance your customer’s experience and stop customers from leaving may be in the contact center. Today, customers expect more from contact centers than they ever did before. According to Accenture, 50% of consumers who defected from organizations last year did so because of poor contact center service. That’s why Customer Experience Management (CEM) has moved to the forefront – and why the CEM-enabled contact center is critical to success in today’s challenging economic times.

During the webcast:

• Cincom CEM program director and international management consultant Trent Fulcher explains why customer experience management is so important to today’s contact center.

• You’ll discover ways to enhance and deliver the desired customer experience

• You’ll have the opportunity to see a live CEM contact center solution in action (Cincom Synchrony).

REGISTER NOW (http://www.cincom.com/cem-cc) to join Cincom on March 11 at 11:00 a.m. EDT. After March 11, go to http://www.cincom.com/cem-cc to quickly download the webcast at your convenience.

About Cincom

For over 40 years, Cincom’s problem-solving software and services have helped thousands of companies all over the world grow and manage their businesses. Cincom Synchrony (http://www.cincom.com/synchrony) is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center.