Strategies for Providing Great Support on a Tight Budget

Cincinnati, OH – March 16, 2009 –

In this difficult economic business climate, contact centers are under pressure to cut costs while maintaining productivity and improving customer service and support levels. This may sound like an unsolvable problem, but it’s not.

On March 25, global software and services provider, Cincom Systems (http://www.cincom.com), joins CRM Magazine, Astute Solutions, Lithium Technologies, and TeaLeaf in a roundtable discussion, covering four different strategies to improve both productivity and customer service.

In this Webinar you will learn ways to:

• Cut costs and complexity of customer interactions

• Deliver effective self-serve and agent-assisted support

• Leverage Web 2.0 technology to improve customer relationships

• Increase customer satisfaction, loyalty, and advocacy

Customer expectations are changing drastically. Ensure that you can keep up by joining Cincom and CRM Magazine for this value-packed webcast.

REGISTER NOW (http://www.cincom.com/crm-magazine) for the live webcast on March 25 at 2:00 p.m. ET.

After March 25, go to http://www.cincom.com/crm-magazine to quickly download the webcast at your convenience.

About Cincom

For over 40 years, Cincom’s problem-solving software and services have helped thousands of companies all over the world grow and manage their businesses. Cincom Synchrony (http://www.cincom.com/synchrony) is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center.