Cincom Systems Joins IBM’s Software as a Service Specialty

Cincinnati, OH – March 26, 2009 -

Cincom Systems (http://www.cincom.com) today announced it has joined the IBM Software as a Service (SaaS) Specialty to deliver cloud services to their clients. Cincom Synchrony is a multi-channel contact center and unified agent desktop solution proven to enhance customer relationships while optimizing agent and business-user efficiency. Whether hosted for you or managed on-site, Synchrony provides inbound and outbound sales, marketing and customer-service environments with a high-value, low-cost contact center solution. Cincom’s solution leverages IBM DB2 and Lotus software while running on IBM System x servers.

IBM offers hardware, software and infrastructure technologies to help its Business Partners deliver secure and scaleable cloud services. Regardless of the state of adoption, IBM can help its partners design, build, deliver and market SaaS solutions to help clients transform their business. 

"SaaS is one of the fastest growing segments of the IT industry because it provides companies of all sizes with access to innovative solutions delivered remotely via a subscription model," said Dave Mitchell, director of strategy, IBM Developer Relations. "Cincom’s commitment to SaaS can provide its customers with a powerful way to reduce implementation costs while rapidly deploying business applications."

"We are pleased that IBM has accepted our company into its SaaS Specialty," said Trent Fulcher, Program Director for Cincom’s Customer Experience Management group. "Being a part of the program allots us a number of sales and marketing resources that extend our value proposition for our customers. Visit us to see our contact center solution in action in IBM’s Partner Pavilion (http://www.saascon.com/pavilion.aspx) at SaaScon on March 31.”

The IBM SaaS Specialty partner program provides valuable benefits, resources, technical enablement and marketing support. In addition, Business Partners gain access to IBM Innovation Centers, providing them with technical support and expertise for helping them test, build and optimize cloud services based on open platforms.

For more information on the IBM SaaS Specialty partner program, visit: www.ibm.com/partnerworld/saas.

About Cincom
For over 40 years, Cincom’s problem-solving software and services have helped thousands of companies all over the world grow and manage their businesses. Cincom Synchrony (http://www.cincom.com/synchrony) is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center.